Agent Banking

How do innovative banking channels reduce costs in downscaling?

Eike Haas
Savings and Development 2015, No. Special Issue – UMM Master Awards 2014, pp. 1-41

This paper analyzes and quantifies cost structures of agent-assisted banking beyond branches channels (ABCs) and compares them to the costs of branch channels1. This addresses a gap in the existing literature. The qualitative review finds that ABCs [...]

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Bridges to cash: the retail end of M-PESA

Frederik Eijkman, Jake Kendall and Ignacio Mas
Savings and Development Vol. 34(2010), No. 2, pp. 219-252

M-PESA is a remarkably successful mobile payments system launched in Kenya three years ago. Users are able to send money to each other conveniently from their M-PESA using only their mobile phones. A key to the success of M-PESA is the availability [...]

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